Your personal information belongs to you. This Privacy Policy explains exactly what data phdram collects, why we collect it, how we protect it, and what rights you have as a Filipino data subject under Republic Act No. 10173.
You may request a copy of the personal data phdram holds about you at any time. We will provide this within a reasonable period and in a format that is understandable, at no cost for standard requests.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. phdram will update records promptly following verification of your identity.
You may request deletion of your personal data where phdram no longer has a lawful basis to retain it. Certain records may be subject to mandatory retention periods under Philippine gaming and AML regulations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time through your phdram account settings or by contacting support.
You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
If you believe phdram has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the authority responsible for enforcing R.A. 10173.
Plain-Language Summary: phdram collects personal information to operate your account, process payments, comply with PAGCOR and AML regulations, and improve your experience. We do not sell your personal data. We do not share it with third parties except as described in this Policy or required by Philippine law. You can request access, correction, or deletion of your data by contacting [email protected].
1.1 This Privacy Policy ("Policy") describes how phdram Casino ("phdram," "we," "us," or "our"), the operator of the online gaming platform accessible at phdram.club, collects, uses, stores, discloses, and protects personal information relating to users of the phdram Platform ("you," "your," or "Data Subject").
1.2 This Policy is published in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations (IRR), as administered and enforced by the National Privacy Commission (NPC).
1.3 This Policy applies to all personal information collected through: (a) the phdram website at phdram.club; (b) the account registration and verification processes; (c) financial transactions processed through the Platform; (d) customer support interactions; and (e) any other interaction between you and phdram in connection with the Platform's services.
1.4 By registering a phdram account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not consent to this Policy, you must not use the phdram Platform.
phdram collects personal information in the categories set out below. We collect only the data that is necessary for the specific purpose identified at the point of collection.
phdram collects personal information through the following means:
When phdram receives your personal information from a third-party payment processor such as GCash or Maya, that provider's own privacy policy governs their data handling practices independently of this Policy. phdram only receives the transaction and account identifiers necessary to process your deposit or withdrawal request.
phdram processes personal information only where a lawful basis exists under the Data Privacy Act of 2012. The applicable legal bases for phdram's data processing activities are as follows:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and operation | Performance of contract (Terms & Conditions) |
| Age verification (21+ requirement) | Legal obligation (PAGCOR regulations) |
| KYC / identity verification | Legal obligation (R.A. 9160 Anti-Money Laundering Act) |
| Payment processing | Performance of contract |
| Fraud prevention and security | Legitimate interest / legal obligation |
| Regulatory reporting to PAGCOR / AMLC | Legal obligation |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Marketing communications | Consent (opt-in; withdrawable at any time) |
| Platform improvement and analytics | Legitimate interest |
phdram uses the personal information it collects for the following specific purposes:
To create, maintain, and operate your phdram account; authenticate your identity at login; manage your Real Money Balance and Bonus Balance; and process your account settings and preferences.
To verify that you meet the minimum age requirement of 21 years under PAGCOR regulations; to conduct KYC due diligence as required by the Anti-Money Laundering Act (R.A. 9160, as amended by R.A. 10927); to file mandatory regulatory reports to PAGCOR and the AMLC; and to respond to lawful requests from Philippine government authorities.
To process deposits and withdrawals via your chosen payment method (GCash, Maya, BPI, BDO, Metrobank, and others); to verify that payment methods are registered in your name; and to maintain transaction records as required by law.
To detect, prevent, and investigate fraud, multi-accounting, bonus abuse, collusion, and other prohibited conduct described in phdram's Terms & Conditions; to protect the integrity of the Platform; and to secure your account against unauthorized access.
To identify and assist you when you contact phdram support; to maintain records of support interactions for quality assurance and dispute resolution purposes; and to follow up on unresolved issues.
To send promotional emails, SMS messages, and in-platform notifications about bonuses, new games, tournaments, and other phdram offers — only where you have provided explicit consent to receive such communications. You may withdraw consent at any time through your account settings or by emailing [email protected].
To analyze aggregated and anonymized usage patterns to improve the Platform's performance, game selection, user interface, and responsible gaming features. Individual player data used for this purpose is anonymized prior to analysis where technically practicable.
6.1 phdram does not sell, rent, or trade your personal information to any third party for commercial purposes. We share personal data only in the circumstances described in this Section.
phdram engages third-party service providers who process personal data on our behalf and under our instruction, subject to data processing agreements that require them to maintain appropriate security standards. These categories of provider include:
phdram is legally required to share certain personal information with Philippine regulatory and law enforcement authorities, including: PAGCOR (licensing compliance); the Anti-Money Laundering Council (AMLC) (suspicious transaction reports as required by R.A. 9160); and courts, law enforcement agencies, or government bodies pursuant to a valid legal order, subpoena, or mandatory reporting requirement.
In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of phdram's assets, personal data may be transferred to the successor entity. You will be notified of any such transfer by a prominent notice on the Platform at least thirty (30) days in advance, and the successor entity will be bound by privacy commitments no less protective than this Policy.
No Sale of Data: phdram does not and will not sell your personal information to data brokers, advertisers, or any other commercial third parties. This commitment applies regardless of any changes to phdram's corporate structure.
7.1 phdram uses cookies and similar technologies to operate the Platform, ensure security, analyze usage, and deliver a consistent experience across your sessions and devices.
7.3 You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the phdram Platform. phdram does not use third-party advertising or behavioral tracking cookies.
8.1 phdram retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | PAGCOR / AML regulatory requirement |
| KYC verification documents | 5 years from account closure | R.A. 9160 (AMLA) requirement |
| Financial transaction records | 5 years from transaction date | R.A. 9160 (AMLA) requirement |
| Gaming session logs | 3 years from session date | PAGCOR licensing obligation |
| Customer support records | 3 years from interaction date | Dispute resolution / legitimate interest |
| Marketing consent records | Until consent withdrawn + 1 year | Data Privacy Act compliance |
| Server / security logs | 12 months rolling | Security and fraud detection |
8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with phdram's internal data lifecycle procedures.
9.1 phdram implements technical, organizational, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Key security measures include:
All data transmitted between your device and phdram's servers is encrypted using TLS 1.3 with 256-bit AES encryption — the same standard used by Philippine banking institutions.
Passwords are stored using a one-way cryptographic hash with salt. phdram staff cannot retrieve your plaintext password — only you know it.
2FA via SMS OTP or authenticator app is available for all phdram accounts and is strongly recommended to prevent unauthorized account access.
Internal access to personal data is restricted on a need-to-know basis. Staff with access to customer data are subject to confidentiality obligations and regular security training.
9.2 In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected Data Subjects, phdram will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act IRR. Affected individuals will be notified without undue delay where the breach poses a high risk to their rights.
No security system is completely impenetrable. While phdram takes all reasonable steps to protect your data, you also play an important role: use a unique, strong password for your phdram account, enable 2FA, and never share your login credentials or OTPs with anyone — including individuals claiming to represent phdram support.
10.1 The phdram Platform is strictly intended for individuals who are 21 years of age or older. This age requirement is mandated by PAGCOR regulations and is enforced through mandatory identity verification at account registration.
10.2 phdram does not knowingly collect personal information from individuals under the age of 21. If phdram discovers or is notified that an account has been created by a person under the minimum age, that account will be immediately suspended, all associated balances will be frozen pending investigation, and the personal data associated with that account will be securely deleted following completion of any mandatory regulatory reporting obligations.
10.3 If you have reason to believe that a minor has registered an account on phdram, please contact [email protected] immediately. We will treat all such reports as urgent and act promptly.
11.1 As a Data Subject under the Data Privacy Act of 2012, you have the rights described in the highlights section at the top of this Policy (access, correction, erasure, objection, portability, and the right to complain to the NPC). To exercise any of these rights, please submit a written request to phdram's Data Protection Officer at [email protected], clearly stating:
11.2 phdram will acknowledge receipt of your request within five (5) business days and will respond fully within fifteen (15) business days, or within the timeframe required by applicable law. In complex cases, this period may be extended by a further fifteen (15) business days with prior notification to you.
11.3 Identity verification is required before phdram will action any data rights request. This requirement protects against unauthorized disclosure or deletion of your data by a third party.
11.4 Certain rights may be subject to limitations where phdram is required by law to retain the data concerned (e.g., transaction records required under the AMLA), or where the exercise of a right would prejudice an ongoing regulatory investigation. phdram will communicate any such limitations clearly at the time of responding to your request.
11.5 If you are not satisfied with phdram's response to your data rights request, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
12.1 phdram's primary operations and data storage are based in the Philippines. In limited circumstances, personal data may be processed outside the Philippines by third-party service providers engaged to support the Platform — for example, cloud infrastructure providers or game content delivery networks.
12.2 Where personal data is transferred outside the Philippines, phdram takes reasonable steps to ensure an adequate level of protection is in place, including by contractually requiring overseas recipients to observe data protection standards consistent with the Data Privacy Act of 2012 and its IRR.
12.3 By using the phdram Platform, you acknowledge and consent to your personal data being transferred to and processed in jurisdictions outside the Philippines to the extent necessary for the Platform to function, subject to the protections described in this Section.
13.1 phdram reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via the email address or mobile number on file, or by prominent notice on the Platform, at least fourteen (14) days before the revised Policy takes effect.
13.2 The date at the top of this Policy indicates when it was most recently updated. Continued use of the phdram Platform following the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must discontinue use of the Platform and may request account closure.
13.3 We encourage you to review this Policy periodically to stay informed about how phdram handles your personal data.
14.1 phdram has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to the handling of your personal data by phdram, you may contact the DPO through the following channel:
phdram Casino — Data Protection Officer
Email: [email protected]
Subject Line: Data Privacy Request – [Your Account Username]
Platform: phdram.club
14.2 phdram aims to respond to all DPO inquiries within five (5) business days. For account-related urgent matters (suspected data breach, unauthorized access), please use the live support channel within your account dashboard for the fastest response.
14.3 You also have the right to contact the National Privacy Commission of the Philippines directly if you believe your data privacy rights under R.A. 10173 have been violated.
Now that you understand how phdram protects your privacy, you can play with full confidence. Create your account, verify your identity, and start exploring 500+ games — backed by Philippine law and a team that takes your data seriously.
phdram operates under PAGCOR regulation and complies with R.A. 10173 — Data Privacy Act of 2012. For players 21 years old and above only.